-- SUPPLYING CUSTOMERS ALL OVER THE WORLD SINCE 1994 --
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For over 16 years Artists UK has been publishing and supplying art prints and a large variety of other artistic products. We ship all over the world in strong packaging. Wherever you are we can be your number one supplier of unusual and astounding gifts for your family, your friends ... and of course yourself ! | About Us Artists UK, apart from publishing fine art limited editions and acting as agent for artists, works with many artists and publishers around the world to bring you the best in amazing fantastic art. Artists UK was born into the world on 2nd May 1994 and has grown so fast that it is now arguably the provider of the largest range of mail-order art in its field. Artists UK works or has worked with numerous well-known artists such as Alan Lee, Brian Froud, Josh Kirby, Ed Org, Roger Dean, Peter Pracownik and many others in the UK and abroad.Our website is 100% PCI DSS compliant, which means that your card details are collected securely and directly by HSBC bank and processed with the most modern state-of-the-art technology and anti-fraud systems available.At Artists UK we are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us. We reserve the right to refuse any order if the details requested are not provided or do not match with the card details. You will receive an order confirmation by email. All orders require a signature on delivery. We do not make telephone 'cold calls' or supply your details to anyone else. Please check to make sure the address details you enter are full and correct, especially the postal code. We would be grateful to know how you heard about the Artists UK website and there is a field on the order form for this information. |
| Making A Purchase Making a purchase could not be easier. Just browse our Catalogue and click on any items that you wish to buy to put them into the shopping cart. When you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order. If you are shopping from outside the UK, place your order and your credit card company will convert the transaction into your currency before it appears on your statement. To get an idea of your order value a free currency converter is available at www.xe.com.We accept Maestro, Switch, Visa and Mastercard. Our website is 100% PCI DSS compliant, which means that your card details are collected securely and directly by HSBC bank and processed with the most modern state-of-the-art technology and anti-fraud systems available. Our website checkout is SSL secure so ordering and paying through our website is the quickest, easiest and most secure payment method. You will see the golden padlock in the top or bottom bar of the screen depending on your browser. If you have any questions or experience any difficulty using our website or checkout please click the Contact button and email us. We will respond within 24 hours maximum.The website can never contain all our stock or stock that we have access to via our many contacts in the art and publishing world so if you are after something in particular send us an email. We can't promise we can find it but we will do our best. |
| Shipping And Handling For most items we have one price for packing, insurance and shipping per order so the more you order the cheaper it works out. Within the United Kingdom it is £4.40p per order, within Europe it is £8.80p per order and outside Europe it is £12 per order. Tthese charges are for prints (ltd, std or posters etc), T-Shirts & books. If you are buying an original work of art from one of two Original Art Galleries then these charges do not apply. We will email you when we receive your order with the best insured shipping options we have available at that time). Please note that all orders are sent by recorded, tracked services and will need to be signed for when they arrive. Framed prints or posters will have surcharges added to the above to cover the extra packing and shipping costs involved for these items. All charges are clearly displayed before you go to the payment stage. |
| Delivery Schedule Orders within the UK paid by credit/debit card usually arrive well within two weeks and often within one week. International orders paid for by credit/debit card can also arrive within one week but please allow three weeks. Orders that are to be shipped to a delivery address other than the card registered address will not take any longer even though there is additional security checking. Orders paid for by a posted cheque etc will take about one week longer to reach you. During the Christmas trading period we have extra staff and orders are dispatched in less than half the usual time, often being processed and dispatched the same day.Orders from outside the UK paid for by cheque must be in the form of an International Money Order or cheque drawn on a UK bank (unless previously agreed with us and conversion fees paid). Cheques that otherwise incur bank charges may be refused. If in doubt, contact us first. Some overseas orders containing large framed prints or posters, books, T-Shirts or a large volume of prints may need to be shipped by surface mail rather than air-mail and may take 4 - 6 weeks. If in doubt, please ask. If you are buying a present for someone and need to receive your order by a certain date then contact us by phone or email. We will do everything we can to help you. Your order will be shipped within one week of us charging your credit or debit card so if you have seen the charge on your statement but have not received an email dispatch notification within one week of the processing date please contact us. |
| Back Orders Back-ordering is not usually necessary because our website has a stock control system and it is highly unusual for an ordered item to be out-of-stock. In the rare case that an item is not in stock a customer is immediately informed by email of the stock problem and how long we expect it to be until we have new stock. There is then the option to wait or cancel the order. Please ensure we always have your current email address, particularly overseas customers. |
| Tax Charges All orders are supplied free of all UK taxation. |
| Credit Card Security All credit and debit card numbers are encrypted when the order is placed using Secure Socket Layer (SSL) encryption shown by the golden padlock on the card payments page (top or bottom of page depending on your browser). They are only decrypted after they reach our computer where they are printed out for our order processing and then immediately deleted from the system. They are not held in clear text on any web site. Our manual archive does not hold all your personal details and is kept securely locked. If you order again within the expiry of your card and your address details etc have not changed you can select to pay separately (the cheque etc option) and email us to ask us to retrieve your card details from the manual archive, otherwise we need your card details each time you order from us. |
| Guarantee We guarantee your satisfaction. It is very rare for an order to be damaged in transit because we have years of experience of packing these types of goods. However, if your order arrives damaged then package it up in the same packaging it arrived in (strengthening where possible) and return it to us. We will replace the damaged items and refund your costs. We make every effort to ensure that the descriptions and photographs of all our products are accurate but if you are dissapointed with your purchase in any way then please let us know. |
| Reaching Us If you need to contact us it is best to email but if you prefer to make the telephone companies richer you can call us on 01695 55 88 22 ( For international callers it is usually 0044 1695 55 88 22 but you may have a different code other than 00 to dial outside your country) or write to us at Artists UK, 106 Melbreck, Ashurst, Skelmersdale, Lancashire, WN8 6SZ, United Kingdom. Our stock is kept at a separate warehouse because we are mail-order only so we do not accept personal visits at our offices. |
| Privacy Policy Artists UK do not disclose buyers information to third parties. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. The site can also remember your details for when you visit again. Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes |
| Returns Policy If your order arrives damaged or has been mis-picked then please return it to us. We will replace it or refund you in full if it was the last of that item plus your return postage costs (up to the amount we charge for shipping to you). If you decide you don't want it after all you can return it in the same condition it was sent to you for a refund of the cost of the item or items. In these circumstances we cannot refund the return postage or the original shipping charge.We recommend that all returns are made using a delivery service that can be tracked or needs to be signed for. We cannot take responsibility for a returned item that does not arrive back at our offices. |
| Remittance Terms All orders are to be paid for in advance of dispatch. If an order is placed without payment through the secure on-line checkout we will send you regular reminders if we do not receive payment in case your cheque or card info has gone astray. If we do not receive payment then we will eventually cancel your order and notify you by email that we have done so.You can cancel your order at any time up until one or more of the following points has been reached:1. Your order has been packed and is in the loading bay.2. Your order includes framed items and the framing work has already commenced in our workshop.3. We have commissioned work or undertaken commitments on your behalf that have involved us in financial or resource outlay.If you need to modify or add anything to your order we will do everything we can to help. The best way to go about this is to email us with your order reference and what it is you would like change or add to your order.In the event that the payment method you used becomes invalid due to a chargeback or other claim against Artists UK that results in an order being delivered and not paid for then payment must be made within one month of receipt of goods. After that time, interest will be added to the outstanding amount at the rate of 1% per month (compounded) until such time as the debt is cleared plus all legal expenses and staff costs involved in recouping the amount owed, which will also attract the same level of interest. These terms are binding for any customer but may be reduced or annuled at the sole discretion of Artists UK depending on the individual circumstances and the degree of communication maintained by the customer regarding the outstanding amount. Only clear cases of fraud will be treated with the maximum severity. |
-- THE BEST PLACE TO BUY BRILLIANT AND UNUSUAL GIFTS FOR OTHERS AND YOURSELF! --
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